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Privacy Policy

 

Introduction

Innovationera Pty Ltd (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use the Konfidence AI application (“App”) or related services.
By using our App, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using the App.

1. Information We Collect

We collect the following types of information to provide and improve our services:

  1. Personal Information

    • Email Address: Required during account registration to enable user identification and communication.

    • Demographic Data: Includes education level, industry, and work experience to tailor the app experience.

  2. Performance Data

    • Speech Analysis Data: Text transcripts of interview responses, speech performance metrics, and analysis outputs.

    • Facial Expression Data: Real-time feedback based on non-verbal communication during practice sessions.

  3. Device Information

    • Includes device type, operating system, and app version to ensure compatibility and improve user experience.

  4. Payment Information

    • Processed through third-party payment systems like Apple App Store or Google Play. We do not store payment details on our servers.

  5. Optional Data

    • If users choose to share additional information during feedback or communication, it may be stored to enhance services.
       

2. How We Use Your Information

We use the collected information for the following purposes:

  • To Provide Core App Features: Analyze your responses, tone, and expressions to deliver performance feedback.

  • To Enhance User Experience: Customize interview questions, feedback, and suggestions based on user profile data.

  • To Improve Services: Aggregate and anonymize data for product development, testing, and bug resolution.

  • To Process Payments: Facilitate contributions for unlimited access through third-party payment providers.

  • To Communicate: Notify users about updates, features, or changes to terms and policies.
     

3. Data Sharing and Third-Party Services

We only share user data when necessary to provide or improve our services:

  1. With Third-Party Providers

    • Google Firebase: For authentication, database storage, and cloud functions.

    • OpenAI APIs: To process text-based feedback and speech analysis.

    • Apple App Store/Google Play: For processing payments.

  2. Legal Obligations

    • We may share data if required by law or to enforce our terms of service.

  3. Anonymized Data

    • Aggregated, non-identifiable data may be shared for analytics or research purposes.

We do not sell or rent user data to third parties.

4. Data Storage and Retention
 

  1. Data Storage

    • On-Device Storage: Video recordings remain on the user’s device and are not uploaded to our servers.

    • Cloud Storage: Transcripts of candidate answers, performance analysis, and practice scores are stored securely using Google Firebase services.

  2. Retention Policy

    • Personal data is retained for as long as necessary to provide services or comply with legal obligations.

    • Users can delete their accounts, after which we will remove all associated data except financial transaction records required by law.

  3. Security Measures

    • We use encryption and secure protocols to safeguard data during transmission and storage.

    • Regular audits and updates are conducted to ensure data integrity and protection.
       

5. User Rights

We are committed to ensuring users can access and control their personal data. You have the following rights:

  1. Access and Review

    • You may request access to the personal data we store and review it for accuracy.

  2. Account Deletion

    • Users can delete their accounts anytime, removing all personal and performance data except financial transaction records.

  3. Data Portability

    • Upon request, we provide a copy of your data in a commonly used format.

  4. Restrict Processing

    • Users can request limitations on how their data is used, particularly for non-essential purposes like analytics.

  5. Withdraw Consent

    • You may withdraw your consent to data collection and processing; however, this may limit your access to core features of the app.

  6. Right to Complain

    • If you feel your rights have been violated, you may lodge a complaint with your local data protection authority.
       

6. Cookies and Tracking Technologies
 

  1. No Tracking Technologies

    • Konfidence AI does not use cookies, third-party trackers, or analytics tools to monitor user behavior.

    • Any analytics conducted are performed using aggregated and anonymized data.

  2. Device Permissions

    • The app may request access to your device’s camera and microphone solely for performance analysis.

    • Permissions can be managed through your device settings.
       

7. Third-Party Services
 

  1. Integration with Third Parties

    • Konfidence AI integrates with trusted third-party providers, including:

      • Google Firebase for secure data storage and cloud functions.

      • OpenAI for AI-driven feedback generation.

      • Apple App Store and Google Play Store for payment processing.

  2. Data Sharing with Third Parties

    • Minimal data is shared with these services, limited to what is necessary for their functionality (e.g., email for account creation and performance data for analysis).

    • These third parties adhere to strict data protection standards as required by GDPR, CCPA, and other applicable laws.

  3. No Data Selling

    • Konfidence AI does not sell, trade, or lease your personal information to third parties for marketing or any other purposes.

  4. Liability for Third-Party Services

    • While we vet all third-party providers, Konfidence AI is not responsible for the data handling practices of these providers. Users are encouraged to review their respective privacy policies.
       

8. Data Security
 

  1. Encryption Protocols

    • All user data is encrypted during transmission using HTTPS protocols and during storage using AES-256 encryption.

  2. Access Controls

    • User data access is restricted to authorized personnel only, governed by strict access controls and logging mechanisms.

  3. Regular Security Assessments

    • Konfidence AI performs periodic security audits to identify and mitigate vulnerabilities.

    • Our systems are updated regularly to protect against emerging threats.

  4. Breach Notification Policy

    • In the unlikely event of a data breach, affected users will be notified within 72 hours, and corrective measures will be implemented promptly.
       

9. Children’s Privacy
 

  1. Target Audience

    • Konfidence AI is not intended for users under the age of 18.

    • We do not knowingly collect personal data from individuals below this age.

  2. Parental Consent

    • If we become aware that a child under 18 has provided us with personal data without parental consent, we will delete this data immediately.

  3. Reporting Mechanism

    • Concerns about children’s privacy can be reported to info@konfidence.ai for immediate action.
       

10. Data Retention
 

  1. Retention Periods

    • User Account Information: Retained for the duration of your account's activity. Deleted upon user request or after extended inactivity (as defined in the Terms of Service).

    • Performance and Feedback Data: Retained for analysis and improvement of services. Deleted upon user request unless anonymized for statistical purposes.

    • Financial Transaction Data: Retained for legal and audit purposes, as required by applicable laws.

  2. Deletion Requests

    • Users have the right to request the deletion of their account and associated data at any time.

    • Certain financial and transactional records may be retained for compliance with legal obligations.

  3. Anonymized Data

    • After deletion, non-identifiable data may be retained for research, analytics, or service enhancement purposes.
       

11. International Data Transfers
 

  1. Global Operations

    • Konfidence AI operates globally. User data may be processed and stored in jurisdictions outside of the user’s country of residence, including but not limited to Australia and the United States.

  2. Compliance with Local Laws

    • All data transfers comply with applicable data protection laws, such as GDPR (EU) and CCPA (California).

    • Standard Contractual Clauses or other safeguards are in place for international data transfers.

  3. User Rights

    • Users are informed about the location of their data storage upon request and may exercise their data protection rights regardless of location.
       

12. Changes to the Privacy Policy
 

  1. Policy Updates

    • Konfidence AI reserves the right to update this Privacy Policy periodically to reflect changes in technology, regulations, or services.

    • The latest version will always be accessible on the Konfidence AI website.

  2. User Notification

    • Substantial changes to this policy will be communicated through in-app notifications or email, where appropriate.

    • Users are encouraged to review the Privacy Policy regularly.

  3. Effective Date

    • The effective date of the latest Privacy Policy update will be displayed at the top of the document.
       

13. Governing Law and Dispute Resolution
 

  1. Jurisdiction

    • This Privacy Policy is governed by the laws of Australia.

    • Any disputes arising from this policy will be subject to arbitration or legal proceedings in Australia, as specified in the Terms of Service.

  2. User Remedies

    • Users may contact info@konfidence.ai for complaints or concerns regarding privacy.

    • If issues are unresolved, users may escalate to the relevant data protection authority in their jurisdiction.
       

14. Contact Information
 

  1. Inquiries and Requests

    • For any questions, requests, or complaints regarding this Privacy Policy, users can contact:

      • Email: info@konfidence.ai

      • Address: Innovationera Pty Ltd, 11 Catherine St, Bentley, WA, 6102, Australia.

  2. Data Protection Officer (DPO)

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