Privacy Policy

Effective date: 22 Feb 2026
Applies to: Konfidence AI web app and website (the “Service”)

Konfidence AI is operated by Innovationera Pty Ltd (“Konfidence”, “we”, “us”, “our”). This Privacy Policy explains how we collect, use, share, and protect information when you use the Service.

If you do not agree with this Privacy Policy, do not use the Service.

1) Plain‑English summary

We collect account info, practice session transcripts, and derived coaching metrics so we can generate feedback and show your progress.
We do not store raw audio or video recordings in production on our servers. Your browser may access your microphone/camera locally during a session.
We use Google Analytics only with your consent (when enabled).
We use trusted processors (e.g., Firebase/Google Cloud, Stripe, and AI providers such as OpenAI) to operate the Service.
You can request account and data deletion in the app (Profile → Delete account) or by emailing info@konfidence.ai.

2) Information we collect

A. Account information

Email address and sign‑in identifiers (for authentication and account management).
Preferences you choose to provide (e.g., coaching preference or profile settings).

B. Practice session information (core feature)

Scenario inputs you provide (e.g., prompts, context, goals).
Text transcripts of your responses (including transcripts generated from your audio).
Derived metrics and coaching signals generated from transcripts and other lightweight session signals (e.g., timing/pacing measures).
Coaching outputs generated for you (scores, summaries, recommendations, drills).

C. Technical, device, and usage information

IP address, device/browser type, operating system, language, and app version.
Reliability/diagnostic data (e.g., error logs and performance telemetry).

D. Billing information (Stripe)

Subscription state (e.g., active, trialing, past_due, canceled) and billing metadata necessary to provide access.
We do not store full payment card details. Payments are processed by Stripe.

E. Cookies and local storage

We may use cookies and local storage for:

Authentication/session (essential)
Consent (e.g., remembering your analytics choice)
Analytics (non‑essential, only after consent when enabled)

3) Audio/video storage policy (important)

In production, we do not store raw audio or video recordings on our servers. Your browser may temporarily access your microphone/camera locally to enable recording, transcription, and feedback generation.

We may store text transcripts and derived metrics created from your session, as described above.

4) How we use information

We use information to:

Provide the Service (transcripts, feedback, progress views)
Operate, secure, and maintain the Service (fraud/abuse prevention, reliability, debugging)
Improve features and quality (aggregate insights, testing, evaluation and prompt/model improvements)
Communicate with you (support responses, account and billing notices, important changes)

5) Google Analytics (consent‑based)

If enabled, we use Google Analytics to understand aggregated usage and improve the Service.

We ask for your consent before loading non‑essential analytics scripts/cookies (where required by law).
If you decline, analytics won’t load.
If analytics is not configured, no analytics banner is shown.

6) Sharing and service providers

We share information with service providers (“processors”) that help us run the Service, including:

Google Firebase / Google Cloud (authentication and infrastructure)
Stripe (payments and subscription management)
AI processing providers (e.g., OpenAI) to generate feedback from text transcripts and derived metrics
Email/communications providers (if enabled) to send important account or product notices

We may also share information if required by law or to protect our rights and users.

We do not sell your personal information.

7) Data retention

We retain account and practice data while your account is active and as needed to provide the Service. Retention may also be required for:

security and abuse prevention
legal, tax, and accounting obligations

When you delete your account, we delete or de‑identify stored transcripts and derived results associated with your account, except where limited retention is required by law.

8) Delete account / delete data

You can delete your account:

In the web app: Profile → Delete account, or
By contacting info@konfidence.ai

Deletion removes stored transcripts and derived results associated with your account, except where limited retention is required by law (for example, billing transaction records).

9) Children and under‑18 users

The Service is available globally. Users under 18 may use the Service only with the involvement/consent of a parent or legal guardian, and subject to local laws. If you believe a minor has used the Service without appropriate consent, contact info@konfidence.ai.

10) International users and transfers

We operate globally. Your information may be processed in countries other than where you live, including Australia and the United States. We take steps designed to protect information consistent with applicable law.

11) Security

We use safeguards designed to protect information, including encryption in transit (HTTPS) and access controls. No system is 100% secure.

12) Your rights

Depending on where you live, you may have rights to:

access, correct, or delete your information
request a copy of your information
object to or restrict certain processing
withdraw consent where processing is based on consent

To exercise rights, contact info@konfidence.ai.

13) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post updates here and revise the effective date.

14) Contact

Privacy questions or requests: info@konfidence.ai
Company: Innovationera Pty Ltd (Australia)