Privacy Policy

Last updated: 15 May 2026 Applies to: Konfidence AI web app and website (the "Service")

Konfidence AI is operated by Innovationera Pty Ltd ("Konfidence", "we", "us", "our"). This Privacy Policy explains how we collect, use, share, and protect information when you use the Service.

If you do not agree with this Privacy Policy, do not use the Service.

1) Plain‑English summary

We collect account info, practice session transcripts, and derived coaching metrics so we can generate feedback and show your progress.
We do not store raw audio or video recordings in production on our servers. Your browser may access your microphone/camera locally during a session, and audio may be sent to transcription providers so we can create text transcripts.
If you opt to use your camera, body language and facial expression detection runs locally on your device (MediaPipe in your browser). Only derived numeric scores are sent to our servers — never your camera feed or photos of your face.
We use Google Analytics only with your consent (when enabled).
When you sign up, we add you to occasional product updates by email. You can unsubscribe any time.
We use trusted processors (e.g., Firebase/Google Cloud, Stripe, Resend for email, and AI providers such as OpenAI) to operate the Service.
If you join via a school or educator invite link, that educator can see your practice activity (session counts, streak, last active). See section 4.
You can request account and data deletion in the app (Profile → Delete account) or by emailing info@konfidence.ai.

2) Information we collect

A. Account information

Email address and sign‑in identifiers (for authentication and account management).
Preferences you choose to provide (e.g., coaching preference or profile settings).

B. Practice session information (core feature)

Scenario inputs you provide (e.g., prompts, context, goals).
Text transcripts of your responses (including transcripts generated from your audio).
Derived metrics and coaching signals generated from transcripts and other lightweight session signals (e.g., timing/pacing measures).
Coaching outputs generated for you (scores, summaries, recommendations, drills).

C. Body language and expression metrics (camera, optional)

If you opt to enable your camera during a session:

Face landmark and pose detection runs locally in your browser using MediaPipe — your camera feed never leaves your device.
Only derived numeric scores (for example, posture stability, gesture frequency, expression engagement, eye-contact estimate) are computed from those signals and saved as part of your session metrics.
We do not store images, photos, or video frames of you. We do not run face recognition or identification — we only compute coaching-relevant motion/expression scores.

D. Technical, device, and usage information

IP address, device/browser type, operating system, language, and app version.
Reliability/diagnostic data (e.g., error logs and performance telemetry).

E. Billing information (Stripe)

Subscription state (e.g., active, trialing, past_due, canceled) and billing metadata necessary to provide access.
Partner discount or campaign-code metadata needed to validate eligibility, apply discounts, prevent abuse, and track redemptions (for example, discount code, campaign, institution/domain, redemption status, and related Stripe checkout/subscription references).
We do not store full payment card details. Payments are processed by Stripe.

F. Cookies and local storage

We may use cookies and local storage for:

Authentication/session (essential)
Consent (e.g., remembering your analytics choice)
Analytics (non‑essential, only after consent when enabled)

3) Audio/video storage policy (important)

In production, we do not store raw audio or video recordings on our servers. Your browser may temporarily access your microphone/camera locally to enable recording, transcription, and feedback generation.

Audio: a short audio clip of your spoken answer may be transmitted to an AI transcription provider (for example, OpenAI Whisper) so we can produce a text transcript. Once the transcript is created, the audio file is deleted from our servers and only the text transcript and derived metrics are retained.
Camera video: the camera feed is processed only in your browser for body-language and expression analysis (see § 2.C). The feed is never uploaded to our servers.

We may store text transcripts and derived metrics created from your session, as described above.

4) Organisations and educators (schools, career services, teachers)

Konfidence offers an "educator" account type for teachers, schools, and career services. If you (a student) join via an educator's invite link or enrolment code, the following also applies:

Your educator can see your practice activity for the class you joined: number of sessions completed, current streak, last-active date, and at-risk status. They cannot see the content of your transcripts or your specific scores.
Your account is linked to the organisation via an enrolment record. This record contains: your account email, the date you joined, the class you're in (if any), and your enrolment status.
If you joined an organisation as a minor (under 18) the educator is responsible for collecting any required parental/guardian consent before adding you. We track a parental consent flag on the enrolment record where required by local law.
If your educator's licence ends or is cancelled, your account stays — but you lose the free-access benefit that the licence provided. You can keep using your own account (subject to free-trial limits or your own subscription).
You can leave an organisation at any time by contacting your educator or by emailing info@konfidence.ai. Leaving removes your enrolment record. Your practice history (transcripts and scores) stays on your personal account.
Educators agree to use the activity reports only for legitimate coaching and pastoral purposes related to your course of study.

Educators do not sign a separate Terms of Service — the same Terms govern all use of the Service.

5) How we use information

We use information to:

Provide the Service (transcripts, feedback, progress views)
Operate, secure, and maintain the Service (fraud/abuse prevention, reliability, debugging)
Improve Konfidence features and quality (aggregate insights, testing, evaluation quality, prompt improvements, and safety/reliability improvements)
Communicate with you (support responses, account and billing notices, important changes)
Send occasional product updates by email if you have not unsubscribed (see § 6)
Send practice-reminder emails if you have enabled streak nudges in your profile

6) Email communications and newsletter

When you sign up, we add your email to our product-updates list ("subscribed" status by default). Product-update emails are infrequent and focused on new features, content, and important Service changes. You can unsubscribe at any time via:

The unsubscribe link in any product email, or
Your profile settings, or
Emailing info@konfidence.ai

We will always send essential account, billing, and policy-update emails regardless of newsletter status, because they are required to operate your account.

Practice-reminder ("streak nudge") emails are opt-in: they are only sent if you turn them on in Profile → Practice reminders. You can turn them off at any time in the same place.

7) Google Analytics (consent‑based)

If enabled, we use Google Analytics to understand aggregated usage and improve the Service.

We ask for your consent before loading non‑essential analytics scripts/cookies (where required by law).
If you decline, analytics won't load.
If analytics is not configured, no analytics banner is shown.

8) Sharing and service providers

We share information with service providers ("processors") that help us run the Service, including:

Google Firebase / Google Cloud (authentication, file storage, infrastructure)
Stripe (payments and subscription management)
OpenAI for:
- Speech-to-text (Whisper) — your session audio is sent to be transcribed, then deleted
- Text-to-speech (tts-1) — for interview practice, the AI-generated question text is sent so we can play it back to you as voice
- Language model — your session transcripts and setup context are sent to generate coaching feedback, next-question prompts, and summaries
Resend (email delivery) — for product updates, streak reminders, and account/billing notices
MediaPipe (Google) — face/pose detection model runs locally in your browser; nothing is sent to MediaPipe servers

We may also share information if required by law or to protect our rights and users.

We do not sell your personal information.

9) Data retention

We retain account and practice data while your account is active and as needed to provide the Service. Retention may also be required for:

security and abuse prevention
legal, tax, and accounting obligations

When you delete your account, we delete or de‑identify stored transcripts and derived results associated with your account, except where limited retention is required by law.

10) Delete account / delete data

You can delete your account:

In the web app: Profile → Delete account, or
By contacting info@konfidence.ai

Deletion removes your account, profile, entitlement, sessions, transcripts, derived metrics, body-language scores, org enrolment records, and credit-usage history. Limited retention is required by law for billing transaction records (held by Stripe under their retention policy) and may be retained for anti-fraud purposes (hashed payment fingerprints).

If you delete an educator account that owns a class, please first transfer ownership or invite a co-owner — otherwise enrolled students will lose access to the class.

11) Age requirement and young users (16+)

The Service is intended for users aged 16 and over. We ask you to confirm your age at sign-up.

We do not knowingly collect personal information from anyone under 16. If you believe a person under 16 has used the Service, please contact info@konfidence.ai and we will take steps to delete the data.

Users aged 16–17 are still considered children under the UK Online Safety Act and the Australian Online Safety Act. We apply additional safeguards to all under-18 users:

Safety filters on AI-generated content and on transcripts where signs of crisis or distress appear
Crisis-resource signposting — see our Get help now page
Easy complaint mechanism — see our Report a concern page
No targeted advertising — we don't run ad networks against your activity

If you joined Konfidence via a school or educator invite, your educator is responsible for ensuring the students they invite meet our 16+ age requirement.

12) International users and transfers

We operate globally. Your information may be processed in countries other than where you live, including Australia and the United States. We take steps designed to protect information consistent with applicable law.

13) Security

We use safeguards designed to protect information, including encryption in transit (HTTPS) and access controls. No system is 100% secure.

14) Your rights

Depending on where you live, you may have rights to:

access, correct, or delete your information
request a copy of your information
object to or restrict certain processing
withdraw consent where processing is based on consent

To exercise rights, contact info@konfidence.ai.

15) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post updates here and revise the effective date.

16) Contact

Privacy questions or requests: info@konfidence.ai Company: Innovationera Pty Ltd (Australia)