Mobile App Privacy Policy

Last updated: 15 May 2026 Applies to: Konfidence AI mobile app (job interview practice)

This Privacy Policy explains how Innovationera Pty Ltd ("Konfidence", "we", "us", "our") collects, uses, shares, and protects information when you use the Konfidence AI mobile application (the "Mobile App"). The Mobile App is distinct from our web experience and may have separate policies and settings. For our web-app policy, see konfidence.ai/privacy-policy.

If you do not agree with this policy, do not use the Mobile App.

1) Summary (plain English)

We use your information to provide interview practice coaching (transcripts, metrics, and feedback).
Raw audio/video is not stored in production on our servers. Where the Mobile App captures or previews video, it is intended to remain on your device unless we clearly tell you otherwise in the app.
We do not sell your personal information.
When you sign up, we add you to occasional product updates by email. You can unsubscribe any time.
You can request account and data deletion via the app or by contacting us at info@konfidence.ai.

2) Information we collect

We collect only what we need to operate the Mobile App and provide your coaching feedback.

A. Account information

Email address (and account identifiers) used for sign‑in and account management.
Profile inputs you choose to provide (for example, experience level or preferences used to tailor coaching).

B. Practice session data (core feature)

Text transcripts of your practice answers (generated from audio).
Derived performance signals and metrics produced from your sessions (for example: timing, pacing, pause statistics, and similar coaching signals).
Coaching outputs generated for you (feedback, summaries, scores, and recommendations).

C. Body language and expression metrics (camera, optional)

If you opt to enable your camera during a practice session:

Face landmark and pose detection runs locally on your device — your camera feed never leaves your device.
Only derived numeric scores (for example, posture stability, gesture frequency, expression engagement) are saved as part of your session metrics.
We do not store images, photos, or video frames of you. We do not run face recognition or identification.

D. Device and diagnostic information

Device type, operating system, app version, language, and similar technical information.
Limited diagnostic information to help us keep the app stable (for example, error codes or crash context).

E. Purchases and entitlements

If you purchase features via the Apple App Store or Google Play, payments are processed by those stores. We do not receive or store full payment card details. We may receive a purchase/entitlement status or a transaction reference needed to provide access.

F. Support communications

If you contact support, we will receive what you send us (for example, your email address and a description of the issue).

3) How we use information

We use your information to:

Provide the Mobile App (sign‑in, session processing, transcripts, and feedback)
Personalize your experience based on preferences you provide
Maintain safety and reliability (debugging, performance, abuse prevention)
Communicate with you about important service or policy updates (where applicable)
Send occasional product updates by email if you have not unsubscribed (see § 4)
Send practice-reminder emails if you have enabled streak nudges in your profile

4) Email communications

When you sign up, we add your email to our product-updates list ("subscribed" status by default). You can unsubscribe at any time via the unsubscribe link in any product email, in your profile settings, or by emailing info@konfidence.ai.

We will always send essential account, billing, and policy-update emails regardless of newsletter status, because they are required to operate your account.

Practice-reminder ("streak nudge") emails are opt-in: they are only sent if you turn them on in your profile. You can turn them off at any time.

5) How we share information

We share information only as needed to operate the Mobile App:

Service providers (processors)

Google Firebase / Google Cloud: authentication and secure storage of account/session text and derived metrics.
OpenAI for:
- Speech-to-text (Whisper) — your session audio is sent to be transcribed, then deleted
- Text-to-speech (tts-1) — for interview practice, the AI-generated question text is sent so we can play it back to you as voice
- Language model — your session transcripts and setup context are sent to generate coaching feedback and next-question prompts
Resend (email delivery) — for product updates, streak reminders, and account/billing notices
On-device face/pose detection runs locally on your device — no body-language or camera data is sent to a third-party for that processing.

App stores

Apple and Google process payments and may share purchase status signals that allow us to enable features.

Legal, safety, and enforcement

We may disclose information if required by law, to respond to lawful requests, to enforce our terms, or to protect users, the public, and our rights.

We do not sell your personal information and do not allow third parties to use Mobile App data for their own advertising purposes.

6) Organisations and educators

If you join an educator's invite (typical in school/university settings), an educator can see your practice activity (session counts, current streak, last-active date) for the class you joined. They cannot see the content of your transcripts. For full details of educator data sharing, see § 4 of our web Privacy Policy at konfidence.ai/privacy-policy.

7) Data retention

We keep personal and session data only as long as reasonably necessary to provide the Mobile App and for legitimate business needs (such as security and abuse prevention).

Account deletion

You can request deletion of your account and associated data. When you delete your account, we delete or de‑identify stored account/session data, except where we must retain limited records for legal, tax, accounting, or compliance purposes.

8) Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information, including secure transmission (HTTPS) and access controls. No system is 100% secure, but we work to reduce risk.

9) Your choices and rights

Depending on where you live, you may have rights to:

Access, correct, or delete your information
Request a copy of your information
Object to or restrict certain processing
Withdraw consent where processing is based on consent

To exercise rights, email info@konfidence.ai.

10) Age requirement and young users (16+)

The Mobile App is intended for users aged 16 and over. We do not knowingly collect personal information from anyone under 16. If you believe a person under 16 has used the Mobile App, contact info@konfidence.ai and we will take steps to delete the data.

Users aged 16–17 are still considered children under the UK Online Safety Act and the Australian Online Safety Act. We apply additional safeguards: AI safety filters, crisis-resource signposting, easy abuse/complaint reporting, and no targeted advertising.

11) International data transfers

We operate globally. Your information may be processed and stored in countries other than your own (including Australia and the United States). We take steps designed to keep protections appropriate when information is transferred internationally.

12) Changes to this policy

We may update this policy from time to time. We will post the updated version and change the effective date. If changes are material, we may provide additional notice in the app.

13) Contact

Email: info@konfidence.ai Company: Innovationera Pty Ltd (Australia) Web policy: konfidence.ai/privacy-policy

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