Mobile App Terms
Last updated: 18 May 2026 Applies to: Konfidence AI mobile app (job interview practice)
These Terms of Service ("Terms") govern your use of the Konfidence AI mobile application (the "Mobile App") provided by Innovationera Pty Ltd ("Konfidence", "we", "us", "our"). By accessing or using the Mobile App, you agree to these Terms.
If you do not agree, do not use the Mobile App.
1) The Mobile App (scope)
The Mobile App helps you practice job interview answers and provides feedback based on transcripts and derived performance signals. The Mobile App is distinct from our web product and may have separate policies and pricing.
The Mobile App does not provide professional, medical, legal, financial, or employment advice and does not guarantee any specific outcome (including interview success, job offers, salary outcomes, or admission decisions).
2) Eligibility (16+ minimum)
The Mobile App is available to users aged 16 and over. You may use it only if:
- You are at least 16 years old, and
- You can form a legally binding contract in your jurisdiction.
We do not knowingly accept users under 16. If we learn that an account belongs to a person under 16, we will close it and delete the associated data.
3) Accounts and security
You are responsible for all activity on your account. You must:
- Keep your credentials confidential
- Notify us promptly if you suspect unauthorized access
You may hold only one personal account. Creating multiple accounts to bypass usage limits, free trials, discount eligibility, or any other entitlement is a material breach of these Terms.
You may not share, sell, lease, or transfer your account credentials. Each account is for use by a single named individual.
We may suspend or terminate accounts to protect users, prevent abuse, comply with law, or address breaches of these Terms.
4) License and acceptable use
We grant you a limited, non-exclusive, non-transferable, revocable license to use the Mobile App for personal, non-commercial purposes.
You must not:
- Create multiple accounts, share credentials, or otherwise circumvent free-tier limits, paid-tier limits, age verification, or geographic restrictions
- Reverse engineer, decompile, or attempt to extract source code, weights, prompts, or other proprietary materials
- Use automation (scripts, bots, agents, headless tools, simulated audio input) to access the service
- Use prompt injection, jailbreaking, or other techniques intended to bypass safety controls or extract system prompts
- Interfere with the Mobile App's operation, security, or availability
- Use the Mobile App to create, upload, or generate content that is unlawful, harmful, defamatory, harassing, sexually explicit, depicts minors in a sexual context, promotes self-harm, or infringes others' rights
- Include in your recordings any personal information of third parties (such as named employers or interviewers) without their consent, beyond what is reasonably necessary for the practice scenario
- Use the Mobile App for commercial purposes outside the scope of your subscription
5) Your content and permissions
You retain ownership of your content (for example, your spoken answers and any text you input).
You grant us a limited, worldwide, non-exclusive, royalty-free license to process your content to:
- generate transcripts
- compute derived signals and metrics
- provide feedback and recommendations to you
- maintain and improve the Mobile App (including debugging, quality improvements, and producing aggregated, anonymised insights)
You represent and warrant that you have the rights necessary to provide any content you submit and that your content does not violate applicable laws or third-party rights.
We may use aggregated, anonymised, non-identifying data to improve the Service. We will not use your individually identifiable content to train third-party foundation models without your express opt-in consent.
For details about how we handle data, see the Mobile App Privacy Policy.
6) AI and coaching limitations (important)
The Mobile App provides coaching and informational feedback. It is not professional, legal, medical, financial, or employment advice, and it does not guarantee interview outcomes, job offers, salary outcomes, or any other specific result.
AI systems can be inaccurate, incomplete, biased, or out of date. You are responsible for how you interpret and use the feedback and for any decisions you make based on it.
The Mobile App is not a substitute for a careers adviser, recruiter, mentor, lawyer, doctor, or any other qualified human professional.
7) Purchases, subscriptions, and billing
If the Mobile App offers paid features, they are purchased through the Apple App Store or Google Play (the "Store"). The Store's terms and billing rules apply in addition to these Terms, including (where applicable):
- pricing shown at purchase time
- taxes and currency conversion
- subscription renewal and cancellation rules
- payment processing and receipts
We do not process or store your full payment card details.
8) Refund policy (no refunds after charge)
Once a payment is successfully processed ("deducted"), it is final and we do not provide refunds or credits, except where required by law.
Important:
- Because purchases are processed by Apple/Google, refund requests may need to be made through the Store under their policies.
- No refund is owed where access has been suspended or terminated for breach of these Terms, including breaches of Section 4 or Section 9.
- Nothing in these Terms limits any non-excludable rights you may have under applicable consumer laws (including Australian Consumer Law).
9) Fair-use limits and right to enforce
To protect Service quality, manage costs, and prevent abuse, we apply usage limits on every plan tier. These include, without limitation, daily session limits, monthly session limits, concurrent processing limits, and recording-length limits.
Specific limits are set per plan and are published in the in-app interface or available on request to info@konfidence.ai. We may update these limits from time to time to reflect product changes, infrastructure costs, or abuse patterns.
If you exceed a fair-use limit, the Mobile App may:
- throttle subsequent requests
- block further sessions until the next reset window
- mark your account as flagged for unusual activity
- suspend or terminate your account
- refuse to process refund or credit requests for sessions blocked by these enforcement actions
We may exercise these rights without prior notice where activity poses a security, abuse, or service-availability risk.
The following constitute material breach and may result in immediate suspension or termination without refund: creating multiple accounts to claim free trials repeatedly, automating recordings (including playing pre-recorded files or text-to-speech output), repeated very-short sessions clearly intended to consume compute without genuine practice intent, or attempting to extract proprietary system prompts or evaluation logic.
10) Changes, interruption, and availability
We may update, change, suspend, or discontinue parts of the Mobile App. We try to minimize disruption, but we do not guarantee uninterrupted availability.
We are not liable for unavailability caused by events outside our reasonable control, including outages of upstream service providers, internet infrastructure failures, denial-of-service attacks, natural disasters, government action, labour disputes, or pandemic-related restrictions.
11) Termination
You may stop using the Mobile App at any time. We may suspend or terminate access if you violate these Terms, if required by law, or to protect the service and other users.
On suspension or termination for breach, no refund or credit is owed for the unused portion of any prepaid period.
12) Disclaimers
To the extent permitted by law, the Mobile App is provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy of AI-generated output.
We do not warrant that the Mobile App will be uninterrupted, error-free, secure, free of viruses, or that defects will be corrected.
13) Limitation of liability
To the maximum extent permitted by law, Konfidence is not liable for indirect, incidental, consequential, special, punitive, or exemplary damages, or any loss of profits, data, goodwill, revenue, opportunity, or business arising out of or related to your use of the Mobile App.
Where liability cannot be excluded, our total aggregate liability to you for all claims arising out of or related to the Mobile App is limited to the greater of:
- the amount you have paid for the Mobile App in the twelve (12) months preceding the event giving rise to the claim, or
- USD $100.
Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including under Australian Consumer Law.
14) Indemnification
You agree to indemnify, defend, and hold harmless Konfidence, its directors, officers, employees, contractors, and agents from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:
- your breach of these Terms
- your content or your use of the Mobile App
- your violation of any applicable law or third-party right
- any claim that content you provided infringes the rights of a third party
This obligation survives termination of your account and these Terms.
15) Governing law
These Terms are governed by the laws of Western Australia, Australia, and you agree to the jurisdiction of the courts located in Western Australia, subject to any non-excludable rights under applicable law.
If you reside in the United Kingdom, the European Union, or another jurisdiction with mandatory consumer protections, you retain the protections of your local consumer law to the extent those protections cannot be waived by contract.
16) Dispute resolution
If you have a complaint, please contact us first at info@konfidence.ai and allow us a reasonable opportunity to resolve the matter informally before commencing any formal proceeding.
This informal resolution step does not prevent you from exercising any right that cannot be waived under applicable law.
17) Severability and entire agreement
If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent.
These Terms, together with our Privacy Policy and any Store-imposed terms, constitute the entire agreement between you and Konfidence regarding the Mobile App.
Our failure to enforce a provision does not waive our right to enforce it later.
18) Changes to these Terms
We may update these Terms from time to time. We will post the updated Terms and change the effective date. If changes are material, we may provide additional notice in the Mobile App.
19) Contact
Questions about these Terms: info@konfidence.ai
Company: Innovationera Pty Ltd (Australia)